https://antoineboucher.info/CV/blog/tags/live-chat/Recent content in Live Chat on Antoine BoucherHugoen-usTue, 06 Sep 2022 10:00:00 -0400https://antoineboucher.info/CV/blog/posts/livechat-platform-notes/Tue, 06 Sep 2022 10:00:00 -0400https://antoineboucher.info/CV/blog/posts/livechat-platform-notes/<p>These notes come from comparing options for <strong>website live chat</strong>, <strong>chatbots</strong>, and a <strong>shared support inbox</strong>. The products below are not interchangeable: some are full communications stacks, others are marketing automation, and one is an open-source helpdesk. <strong>Pricing, channels, and features change often</strong>—treat this as orientation, then confirm on each vendor’s site.</p> <h2 id="3cx">3CX</h2> <p><a href="https://www.3cx.com">3CX</a> is primarily <strong>UCaaS / PBX</strong> (phones, meetings, extensions). Its <strong>web live chat</strong> and related widgets sit in that same ecosystem, which helps if you already route voice and chat through 3CX and want one vendor for queues and agents.</p>